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FAQ

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please call (770) 518-8870 or contact us at contactus@redapplepharmacy.com. Please note that returns will need to be sent to the following address: 1580 Holcomb Bridge Rd, Ste 17A, Roswell, GA

You can always contact us for any return questions by calling the pharmacy at (770) 518-8870 or at contactus@redapplepharmacy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like prescriptions, custom products (such as special orders or personalized items) on sale items or gift cards, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at contactus@redapplepharmacy.com.