The future of retail health is I.D.E.A.S
MISSION: Innovate and Create the Next Generation of America's Retail Pharmacies based on In-Store Customer Experiences!
See how we are meeting the I.D.E.A.S (Interactive. Destination. Engagement. Aesthetic. Service) framework below.
We thought it would be nice to create an interactive engagement at the point where the consumer makes self-care healthcare decisions. This is mostly along the pharmacy over-the-counter drugs aisle.
So we developed an interactive self-care healthcare application installed on tablets located on pharmacy shelves. Be sure to download it and take it for a spin.
We also thought it would be nice for patients to interact with the prescription the pharmacist is currently filling for them while waiting.
The patient goes to a tablet in the Wellness Bar, enters a code and learns more about the prescription the pharmacist is filling for him or her while it is being filled - Uses, side effects, what to avoid, how to take it, images, color, and so on. If there is a problem, the patient can notify the pharmacist right then and there.
We figured this will increase patient's understanding of the medication they are about to take, reduce medication and dispensing errors, and improve adherence to medications.
It would be nice to meet the retail healthcare consumer at the same wavelength they operate on. With in-store experiences.
If you have the flu or a cold and your head is pounding. At the pharmacy aisle, so many things to choose from. Won't it be nice to have an application that you can put in your symptoms and it suggests what to get?
That is what we did - Interactively. You should not have to stand in the aisle and read those tiny-worded drug information that drug manufacturers had to squeeze into the package to meet legal requirements. We have done all that work for you and more!
Pharmacy chain retailers spend millions of dollars on curbside shopping or drive-through.
Why? Because they have no in-store experience to offer. Their argument is that today's customers are not patient. Yes. They have no patience for inefficient, stressful in-store experiences, bad customer service, wasted wait times. So they would rather choose curbside or just drive through.
We are innovating the next generation of pharmacies. From store design to lighting, comfort, ambience. See our Pinterest pages to see what drives us.
Great service is our mission, our dream. but we know that dreams don't work unless we do. So we are working and innovating to make this dream come through every day for our customers.
As pharmacists that have worked for the chains, we set out to solve most patient's complaints. Example: "Every time I come hear it is like you guys don't want to give me my prescription", "How come no one called to tell me you don't have this medicine in stock?", "This is my third time here and my prescription is still not ready", "Two hour wait? This is ridiculous."
OK, there are many more. The point is, our goal is to make things as easy and simple as possible for our customers. We do this by packaging their medications in adherence packs so they won't have to mess with the weekly pill boxes or miss a dose. We do free home deliveries, compound medications and engage the patient in our prescription filling process.
Please support our effort to prove this concept of interactive retail pharmacy and save US consumers billions of dollars in wasted and unneccesary healthcare expenses. Thank you.
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1570 Holcomb Bridge Rd, Suite 200
Roswell, GA 30076